Refund policy

Last updated: 28 October 2026

RETURNS AND EXCHANGES

Cloudora does not offer voluntary returns or exchanges for a change of mind, including a preference for another colour, size or feel after receiving a correctly supplied product. This applies to our pillows and pillow covers.

This restriction does not affect any return, cancellation or other remedy required by applicable consumer law.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your item arrives damaged, is faulty or differs from what you ordered, please contact us as soon as you discover the issue.

Provide your order number or proof of purchase, a description of the problem and photographs if available. Keep the item and packaging where possible. Missing original packaging does not remove your legal rights.

Please contact us before sending an item back. We will review your request and provide return instructions where necessary, including arrangements for delivery costs.

We will arrange an appropriate remedy, such as a replacement or refund, in accordance with applicable consumer rights.

REFUNDS

We will notify you of the outcome after reviewing your request and, where necessary, inspecting the returned item.

For an approved refund, we will confirm the amount and refund the original payment method where supported. If this is not possible, we will agree an appropriate alternative with you.

Bank and payment-provider processing times vary. Please contact us if an approved refund has not arrived.

ORDER CHANGES AND CANCELLATIONS

Contact us promptly if you wish to change or cancel an order, preferably before dispatch.

We will check the order’s fulfilment status and confirm whether your request can be accommodated. A cancellation request is not confirmed until we notify you.

If your order has already been dispatched, the return conditions above apply, subject to your legal rights.

If we confirm cancellation of a paid order, we will confirm and process the refund due. If we cannot supply an ordered item, we will refund the payment for that item.

YOUR CONSUMER RIGHTS

Nothing in this policy excludes or limits rights or remedies available under applicable consumer law, including rights relating to faulty, damaged, misdescribed or incorrectly supplied goods.

CONTACT

Email: cloudoraofficial@gmail.com
Phone / WhatsApp: +94 70 615 4838
Business address: 286, Dalupothagama, Katupotha, Sri Lanka.

Please contact us for return instructions before posting an item.